1. Placing orders 

    Orders submitted by you on the ROCKBROS website are an offer to purchase the goods at the specified price plus any delivery charges specified at the time of submission.

    When placing orders for multiple items, we will, where possible, dispatch all goods as one parcel. In some cases, orders may come from multiple locations or be too large to be packaged together. In these cases, you will receive multiple parcels and tracking numbers.

    Pre-order purchases will be accepted at the time of purchase and completed, subject to supplier availability and your position in the waitlist.

    We may decline to accept payment from you for reasons such as where our fraud detection systems detect possible irregularities, (b) because your financial institution has declined payment, or (c) because your payment card has expired. If this occurs, we reserve the right to cancel your order or request you provide additional information to verify you are the cardholder.


  2. Cancellation of Orders

    ROCKBROS reserves the right to cancel an order at any time before delivery has been completed/delivered for any of the following reasons;

    1. The goods ordered were subject to an error on our website, for example, in relation to a description, price, or image that was not discovered prior to the order being accepted.
    2. A regular delivery partner cannot deliver the goods to your specified address.

    iii. A supplier can no longer supply the goods after promising to do so

    Iiii. We do not receive a reply from you within 3 business days when we have contacted you for any reason in relation to your order.

  3. Shipping

    Authority to Leave Deliveries - If you select this option at checkout, you accept all liability for this parcel being lost or stolen, as your parcel will no longer require a signature.

    Our delivery partners will only leave the item if they deem it to be safe to do so. In cases where it is not deemed safe they will leave an attempted delivery card.

    In rare cases, we may need to charge additional delivery fees where it is not possible to use our regular door-to-door courier service. In this instance, you will be contacted with the option to pay for the additional freight via an invoice. If you decline to accept the additional charge, we will cancel the order and refund all funds to your original purchase method.

  4. Refunds

    Refund items must be in new condition and unused. This includes all the original packaging.

    Refunds will only be processed back to the original payment method.Refunds will be processed within 2 business days of receiving the return to our warehouse. Funds may take up to 5 business days to clear after processing, depending on the payment method and the financial institution.